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If you have any difficulties or questions, please do not hesitate to contact our Customer Care team.

If you wish to unsubscribe and no longer receive communications from Bric's, you can do so directly from the latest newsletter you received. You will find the dedicated section at the bottom of the page.
If you have any difficulties or questions, please do not hesitate to contact our Customer Care team.

After subscribing to our newsletter, you will receive an email with a welcome promo code entitling you to a 10% discount on your first purchase.
The welcome code may not be combined with other promotions.

The Welcome promo code can be used on your first order or on a subsequent order, as it does not expire. It can be used on all items in our current collection. Please note that the code can only be used once.

To use your promotional code, add the items to your shopping cart and proceed to checkout. You will find the discount code field on the right side of the page, above the order summary, where you can enter your promotional code.

It is not possible to add a promo code after the order has been finalised. If the order is still being processed, you can cancel it and place a new order.

Registering a personal account allows you to save your shipping details, view your order history, and register a return yourself. Creating an account is very easy: just click on the dedicated icon at the top right and enter the required information. If you wish to delete your account, please contact our Customer Care team.

Please check the banner on our home page to verify the conditions for free shipping.
Your order will be prepared by our warehouse in 1-2 working days and delivered to the courier. It will then take an estimated 1-2 working days for the courier to deliver the package to the address you specified. Please note that external factors such as postal or courier delays, logistical problems, adverse weather conditions or inability to access the specified address may affect the timeliness of delivery.
Once the order has been placed, it will no longer be possible to change the shipping address.

We kindly invite you to verify the free shipping condition on the banner in our homepage.
Your order will be processed by our warehouse in 1 or 2 working days before being handed over to the courier.
It will take approximately 4 or 5 working days for the courier to deliver the package to the address provided.
Please note that external factors such as postal, customs or courier delays, logistical problems, adverse weather conditions or the inability to gain access to the address provided may affect delivery times.

Once you have placed your order you won’t be able to change the shipping address. Duties and taxes will be at our care.

Once your order has been shipped, you will receive a confirmation email containing a tracking number and information about the courier, which you can use to track your order.

In case of damage to the packaging or if the tracking number does not match your order, immediately notify the courier upon delivery, indicating the nature of the problem on the delivery note, which must be returned to the courier (delivery signed subject to inspection). Any problems relating to the physical integrity, correspondence or completeness of the items received must be reported within 7 days of delivery to our Customer Service by sending an email to customercare@brics.it.
In the case of damaged items, please send our Customer Care team some photos showing the problem, specifying the order number and code (SKU) of the item concerned.

If you have encountered any problems with the delivery of your order, please contact our Customer Service as soon as possible so that we can carry out the necessary checks. If the tracking information indicates that your order has been delivered but you have not yet received it, please contact our Customer Care within a maximum of 2 days from the estimated delivery date of your item so that we can check the status of the shipment with the courier.

You can request a product return within 14 working days from the delivery date by accessing your reserved area directly, or from the dedicated section: link.
Returns are free of charge if your item is defective or if you have encountered other problems covered by the warranty. Please note that before returning the products, you must wait for authorisation to proceed from our Customer Care team.

To obtain a refund, your item must be returned intact in its original packaging (including packaging materials and any documentation, labels, tags, or seals, etc.). Your item must be kept or used only for the time strictly necessary to establish and verify its nature, characteristics, and size, and must not show signs of wear, tears, or stains.

If the item is too large or too small, you can request a return and refund, as exchanges are not permitted. You are then free to place a new order for the product you want.

Returns are free of charge if the item sent is defective or if you have been sent the wrong item.
In all other cases, the return costs are borne by the Customer and the items must be returned to FiloBlu within 14 (fourteen) days of delivery, subject to authorisation of the return request by our Customer Care. You can use the courier or delivery service of your choice to return the items, including the postal service.
We suggest you use a tracked shipping service so that you can monitor the shipment. Please note that FiloBlu will not be liable in any way for damage, theft or loss occurring during the return.

Please return the item to:

Bric's Industria Valigeria Fine Spa
Via Michelangelo 21
Olgiate Comasco, Como, 22077
Italy
T: +39 0418627309

Returns are free of charge if the item sent is defective or if you have been sent the wrong item.
In all other cases, the return costs are borne by the customer.

Return request:
Connect to our Returns Centre via the link and enter your order details and the email address used during the purchase.
Submit your return request by selecting the products to be returned, following the instructions and clicking on the Submit button on the return summary page. You will immediately receive an email confirming your return request.
Once you have completed your return request, you will receive an email confirmation within 1-2 working days with authorisation from our Customer Care team and instructions on how to return the goods.
Please be sure to check your spam folder.
This email will not contain the return label. You will need to print the return authorisation email and include it in the parcel.

Shipping:
1. Contact your preferred courier
2. Send your package to the address provided in the confirmation email.

Once your package has been received and quality checks have been completed, our Customer Care team will send you a refund authorisation within one week of receiving the package.
This process may take a few days, depending on the warehouse workload.

Refunds:
Once your return has been accepted, we will notify you by email and complete the refund within 14 days, using the same payment method used to place the order.

We suggest you use a tracked shipping service so that you can monitor the shipment. Please note that FiloBlu will not be liable in any way for damage, theft or loss occurring during the return.

Here are the instructions for setting your combination:
1. Turn the dials to ‘0-0-0’.
2. Press the ‘change button’ until you hear a ‘click’.
3. Set the dials to the combination you have chosen (e.g. 5-5-5).
4. Then slide the ‘TSA lock button’ back to the open position until you hear a ‘click’ sound.

We confirm that there are no keys inside the suitcase, as the TSA lock is a simple combination lock with a small special lock that can be opened with a special key issued to every agent at airports in the United States of America.

To preserve your products, we recommend that you follow the suggestions and washing instructions provided in the product sheet.

If your item needs repair or replacement parts after use (more than 14 days after purchase), our customer service team will be happy to help you.
Please contact our authorised repair centre at: carucci.care@brics.it or via the form provided here.

You can find our covers in this dedicated section.
We suggest you check the cover measurements on the label on the back of the packaging, visible in the photos in the product sheet.

If your suitcase has been damaged during your trip, we recommend that you contact the airline upon arrival to request compensation.

We confirm that this is not a defect, but rather a service hinge used to access the device for repairs.