BRIC’S products are rigorously tested to meet stringent standards. In the event of manufacturing defects that could compromise the functionality of the product, BRIC’S will repair or replace the product, in accordance with applicable laws and the terms of the BRIC’S warranty conditions.
The Bric’s warranty is in addition to and does not affect the consumer’s statutory rights, in particular the rights provided for under applicable consumer protection laws. In the European Union, consumers are legally entitled to remedies against the seller in the event of a lack of conformity of the goods, and such remedies are not affected by the commercial warranty.
BRIC’S WARRANTY*:
- Limited 10-year warranty on wheeled products (spinners, rolling duffles) on selected collections.
- Limited 5-year warranty on travel or office items without wheels (duffles, garment sleeves, business backpacks, briefcases).
- Legal 2-year warranty on items such as handbags, shoulderbags, casual backpacks, wallets, accessories.
WARRANTY VALIDITY:
- BRIC’S requires that the customer use an authorized BRIC’S Repair Partner for warranty repairs. Improper or incorrectly performed maintenance or repairs void the warranty.
- BRIC’S Warranty only applies to products purchased from an authorized BRIC’S store or dealer.
- BRIC’S warranty does not cover deterioration due to use, damage caused to the product due to improper use (example: carrying unusual objects), heat exposure, contact with acids or solvents, water infiltration, or damage caused in the course of transportation.
- BRIC’S warranty does not cover damage caused by airline carriers. When retrieving luggage after a flight or train journey, please check it carefully and, if it had been mishandled, immediately file a claim with the airline. Most major airlines are prepared to cover damaged caused due to mishandled luggage.
The commercial guarantee of durability relating to the product as a whole and exceeding 2 (two) years, as mentioned above, will also be indicated on the product sheet and during the pre-contractual stage by means of the EU Harmonised Label.
This commercial guarantee is provided directly by the producer in accordance with the terms and conditions set out therein, operating alongside, without ever replacing or limiting, the 24-month statutory guarantee of conformity required by law.
CHECK LEGAL EU LABEL:
- View the EU Harmonised Label / Guarantee within 24 month -
- View the EU Harmonised Label / Guarantee over 24 month -
MAKING A WARRANTY CLAIM:
1. Contacting the retailer where the product was originally purchased
2. Contacting BRIC’S Customer Service
WARRANTY COVERAGE IS VALID ONLY WITH THE PROOF OF PURCHASE. IN CASE OF NO VALID FORM OF PROOF OF PURCHASE, THE WARRANTY DOES NOT APPLY.
Purchase store receipt or online order confirmation are the only valid proof of purchase. This is required to demonstrate the warranty coverage (the date of purchase, the cost of the product). Additionally, this will serve as proof that the purchase happened at an authorized BRIC’S retailer.
BRIC’S warranty is limited to the repair or replacement of the product proven defective and does not cover damaging caused to the product. The warranty does not cover possible direct or indirect damages arising because of a defect of the product (example: loss of or damage to its content).
* Bric's warranty covers all Bric's branded products and other products for which Bric's is a licensee.
Bric's Industria Valigeria Fine S.p.A.
Via Michelangelo, 21 | 22077 Olgiate Comasco | Como